Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Carlisle | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Carlisle collects, uses, and safeguards your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Carlisle is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Carlisle and across the UK. As a data controller, we are responsible for your personal information and handle it with the highest standards of care and confidentiality.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, weight, BMI, current medications, and details relevant to your weight loss treatment
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and pages visited when using our website
• Communication records: Emails, messages, or enquiries submitted to us

3. How We Use Your Data

Your data is used solely for legitimate purposes connected to your care and our services, including:

• Assessing your suitability for weight loss treatments and prescribing safely
• Processing and dispatching your medication (delivery within 1 working day once approved by our pharmacist)
• Maintaining accurate patient records as required by pharmacy regulations
• Communicating with you regarding your treatment, orders, or enquiries
• Complying with GPhC standards, legal obligations, and regulatory requirements
• Improving our services and ensuring patient safety

We process your data on the legal bases of contractual necessity, legal obligation, and legitimate interests. Where required, we will seek your explicit consent, particularly for special category health data.

4. Cookies

Our website uses cookies to improve your experience and help us understand how visitors use our site. Cookies we may use include:

• Essential cookies: Necessary for the website to function correctly
• Analytics cookies: Help us understand website traffic and user behaviour in an anonymised format
• Functional cookies: Remember your preferences to personalise your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell or rent your personal data to any third parties. We may share your information only where necessary and appropriate, including with:

• Prescribing clinicians: To facilitate clinical review and safe prescribing
• Dispensing and delivery partners: To fulfil your medication orders
• Payment processors: To securely handle transactions
• Regulatory bodies: Such as the GPhC or NHS where we are legally required to do so
• IT and platform providers: Who support our website and patient management systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention and Security

We retain patient records for a minimum of eight years in line with pharmacy regulatory requirements, or longer where legally required. We implement robust technical and organisational measures to protect your data from unauthorised access, loss, or misuse. All data is stored securely within the UK or European Economic Area.

7. Your Data Rights

Under UK GDPR, you have rights over your personal data, including the right to access, correct, or request deletion of your information where applicable. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact us directly using the details below and we will respond promptly.

8. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please get in touch:

Pharmacy Weight Loss Carlisle
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.

This policy is reviewed regularly and updated to reflect any changes in our practices or legal requirements. Please check this page periodically for the most current version.